How long will my area rug last?
Carpet durability is generally determined by the material and
the construction of the rug and the amount of traffic in a space.
By carefully considering where the area rug will be placed and how
it will be used, you can anticipate its longevity.
Will my area rug fade?
In areas with high sun exposure, some fading may occur. Consider
the space in which you will place the area rug. Most area rugs will
provide years of vibrant colour that do not fade under normal light
conditions.
Is an underlay necessary?
We strongly encourage the use of an area rug underlay to protect
your area rug from abrasion, impact and cleaning. A quality
underlay can add years to the life of your area rug while providing
additional safety and acoustic benefits.
My area rug has just arrived. It appears to be creased. Do I
have a problem?
During shipping, many area rugs develop creases of the pile
which gets compressed. These creases usually disappear within a day
or two.
What to do when a problem occurs?
Please contact immediately the dealer where you bought your area
rug. His professional expertise will help you solve the
problem.
How to clean my area rug?
Carpets receive a lot of dirt, sand, dust, various spills and
foot traffic. Vacuuming an area rug with a good machine will make
sure your carpets remains beautiful for a long time. It is the
primary defence against dry soils that can quickly build up on area
rugs.
It cannot be stressed enough: "Vacuum, Vacuum, Vacuum!"
Removing spills: see our section about stain removal and deep
cleaning.